Call Center Director Operations Full Time

For those who’ve spent years building their skills in managing teams, streamlining call center operations, and driving results through systems—not pressure—this is a golden opportunity to move to the next level.

Many experienced professionals in our region often face the issue of under-recognition. Despite their ability to lead, strategize, and deliver results, they remain stuck in mid-level positions with no clear route to advancement. This role offers a way out—a leadership-level position for someone who understands the call center industry from the ground up and is ready to take charge at the operations level.

This is not a frontline or entry-level role. It’s designed for someone who can oversee teams, manage KPIs, and build scalable processes, all while maintaining discipline and harmony in the workplace.

As a Director of Operations, you’ll be expected to lead the entire call center functioning—both from a performance and a people-management perspective. Your presence will set the tone for how the organization runs daily operations. You’ll serve as the connecting point between frontline staff and the top-level business strategy.

🛠 What You’ll Be Doing

• Lead, manage, and motivate call center supervisors and team leads to ensure service quality and operational excellence

• Monitor performance metrics (AHT, FCR, CSAT, attendance, etc.) and implement improvements wherever necessary

• Oversee workforce planning, shift arrangements, and call flow to ensure optimal coverage

• Analyze reports and trends to make data-driven decisions

• Work closely with quality control and training departments to ensure agents stay aligned with performance and compliance goals

• Be involved in client interactions, project ramp-ups, and resource planning as needed

• Maintain a strong, respectful, and balanced team culture—especially keeping local values and professionalism in mind

✅ Why This Role Might Be Right for You

• Leadership-Level Opportunity – For those who are done with basic team lead roles and ready to step up

• Decision-Making Power – You’ll shape how daily operations function

• Build Something Meaningful – A chance to create processes that actually work

• Work with Dignity – Lead with structure, not chaos or blind pressure

• Respectable Setup – Offers a formal environment where experience is valued

• Growth-Ready – This position can open doors to higher corporate or regional roles in future

⚠ A Few Things to Keep in Mind

• The role demands high accountability—you’ll be answerable for overall team and project success

• Experience matters—those without solid call center background may find the role overwhelming

• You’ll need to handle pressure calmly, without passing stress down the line

• Discipline, punctuality, and structured thinking are non-negotiable

• Communication should be clear, assertive, and culturally appropriate at all times

If you’re someone who’s led call center teams in the past and are now looking for a formal leadership position where your decisions make a visible difference, this role might be your next move.

📌 Roles like this don’t open up often—especially in setups that respect structure and reward operational thinking. Seats are limited, and experienced candidates are encouraged to apply as soon as possible.

Apply for online Call Center Job (Click here)